Official Getting Started Guide™
Trezor.io/Start is the official, secure onboarding portal for Trezor hardware wallets. It guides you step‑by‑step through initializing your device, installing firmware, creating or restoring a wallet, and setting up essential protections such as PIN and optional passphrase.
Using this official flow ensures you are downloading genuine software, verifying firmware, and protecting yourself from phishing attacks or counterfeit interfaces.
trezor.io/start manually into your browser or use a trusted bookmark.
Avoid clicking unverified links or search ads.
Before you begin, make sure you have the following:
Important: Do not prepare a digital file for your recovery seed. Never photograph or store it on a phone, computer, or cloud service.
Carefully check the packaging seal and holographic label (if applicable). If you notice tampering, mismatched serial numbers, or anything that seems suspicious, stop immediately and contact the official support channel.
Plug your Trezor into your computer using the included USB cable. Navigate to https://trezor.io/start
(type it manually or use a verified bookmark). This page will guide you through downloading the correct software.
From the official start page, download the Trezor Suite app for your operating system (Windows, macOS or Linux). Follow the installation steps and launch the app.
- If your device is brand new, it likely comes without firmware. - Trezor Suite will detect this and prompt you to install the official firmware. - Follow prompts carefully. Approve firmware updates using your device’s screen buttons or touchscreen.
You’ll see two options:
If creating new, the device will display each word in sequence. Write them down in order. Then you’ll be asked to confirm a few words to verify your backup.
Choose a PIN (4–50 digits, depending on model). You’ll use this to unlock the device each time. The PIN input is obfuscated on-screen to protect from shoulder surfing.
For advanced users: a passphrase adds a mental “25th word,” creating a hidden wallet linked to your seed. **Caution:** If you forget or lose the passphrase, you cannot recover those funds.
In Trezor Suite, generate a receive address. **Always verify** that the address shown on your computer matches exactly what your Trezor device displays — trust the hardware screen. Send a small test transaction first to confirm everything is working before moving larger amounts.
Understanding these principles helps you make safer decisions with your device and funds.
Private keys never leave your device. All transaction signing happens on the device itself — even if your computer is compromised, it can't steal your keys.
Malware can tamper with what you see on screen, but it cannot change what’s displayed on your Trezor hardware. Always compare addresses and amounts on device.
The recovery seed restores access to funds on any compatible device. Protect it as strictly as you would cash or physical keys.
Combine protections: trusted firmware, PIN, optional passphrase, device confirmations, and transaction verification. Each layer mitigates risk from different angles.
Try a different USB port or cable. Reinstall Suite or Bridge. Restart your computer. On Linux, check that udev rules are set correctly.
Cancel immediately. You might be encountering a phishing or malware attack. Reconnect and reinitialize carefully.
Install Suite on a new computer, choose “Recover wallet,” and input your seed. You’ll regain access to funds tied to that seed.
If you have your recovery seed, wipe the device or get a new one and restore from seed. Without seed, funds are irrecoverable.
Passphrase adds extra security but also extra risk — if lost, funds are inaccessible. Only enable it if you understand the implications.
Always use the official Trezor Help Center. Do not trust unsolicited messages asking for your seed or PIN.